If you are a food and beverage (F&B) entrepreneur, which of you still goes back and forth to the kitchen every time an order is placed? Or perhaps, you are one of those who still use the method of shouting into the kitchen every time an order comes in to be prepared by the cook and kitchen staff?
If so, get ready to say goodbye to this old way. Because the Qasir application has presented a new premium feature called Print Order Tickets (CTP).
What is Order Ticket Printing
The culinary business has recently developed rapidly, especially since it has been supported by technology and innovation in delivery orders via online motorcycle taxi applications. Therefore, it would be a shame if you still haven't utilized technological developments optimally, because now all restaurant operations have been made digital. This certainly greatly simplifies your restaurant or restaurant management system.
Just this example, a new feature from Qasir, Print Order Tickets (CTP). CTP is a system that automatically synchronizes orders entered at the front desk to be immediately received by kitchen staff precisely and in real time. So when the server receives a customer's order and enters it into the POS system, the POS system will print a ticket containing the order menu via a compatible printer to the kitchen along with all the order data stored in the POS.
Some restaurants, especially those that have been operating for a long time, are usually comfortable using traditional methods which are actually complicated. Without a digital system, you usually have to make orders in triplicate paper. One sheet to give to the kitchen, one for notes and audits, and one for customers. But there are still many who don't even apply this method at all, but simply "shout" at the kitchen staff every time there is an order.
But actually, there are several risks that you will often face if you still use this method. We call it kitchen drama. For those of you who have experience dealing with the following kitchen dramas, get ready to read while nodding. Hehe….
1. Orders are made double
There may be many menus at your restaurant, but there are definitely several of the best sellers. This menu keeps being repeated throughout the day, so the kitchen staff doesn't think it's strange if the front desk staff shouts the same order twice, just because the kitchen staff doesn't think they have confirmed their shout. As a result, orders are double cooked or prepared twice. The other one is delivered to the real customer, but what about the other order?
2. Orders do not match
How many times has your restaurant prepared the wrong order due to miscommunication between the staff taking orders and the kitchen staff? Wrong orders may be corrected, but of course customers have to wait longer, especially if the kitchen is in a queue. How many more portions do customers have to wait? Meanwhile, you know the dangers of hungry people being left waiting for a long time, right?
Not to mention calculating the losses incurred due to wrong orders. This possibility can be minimized if you have better communication with your kitchen staff.
3. The kitchen staff is overwhelmed
No matter how stable your kitchen is on normal days, of course there will be times when your restaurant will be flooded with orders. For example, on weekends, payday season, or when breaking the fast. Weak order management will not be ready for a large order flow. The result is not only overwhelmed kitchen staff, but also complaints from customers. Ready to be bombarded with complaints on social media? Uh, don't let it happen.
4. Kehilangan jejak
Remember, how many times have you experienced this: On the day you match the remaining stock of raw materials and the availability of product portions, you are surprised why the difference is so big. Yes, that's true without a clear CTP record. You will definitely have difficulty tracking where this discrepancy is located.
Then How Can Order Ticket Printing Help Your Business?
1. Better time efficiency
The time previously spent taking each order to the kitchen is now no longer needed. All orders are stored in the CTP system to be received exactly automatically by the kitchen staff. Kitchen staff can also prioritize orders that come in according to the order they are in.
2. Energy efficiency due to synchronized processes
With CTP, the front desk or those taking orders no longer need to shout or walk to the kitchen to deliver order tickets. This is of course a significant energy saving. Each section is better able to concentrate on their respective tasks. There will be no more potential for mistakes, confusion or repeat orders. The staff is happy, the customers are comfortable.
3. No more messy order
sDigitalization of processes was created to reduce the possibility of manual errors. With CTP, food is no longer prepared in a hurry. Because kitchen staff are better able to manage their time well because they already know the order of the tables given to them.
4. Minimizing misordered food waste
If all orders are printed on the kitchen order ticket, there are no duplicate dishes. Imagine how many raw materials and products are saved because of this smart feature? You can also avoid losses that may seem small, but over time they can build up.
5. Sales increase
Now that order flow is smooth and efficient, orders can be completed quickly. Customers will automatically feel satisfied. If customers are satisfied, the potential for coming back again is certainly better. Not to mention the recommendations given to other potential customers. If this happens, your restaurant sales will naturally increase. Not only that, the speed of serving orders also means increasing production power which affects the selling power of your place of business.
So how long will you still use the old method of manually recording orders to the kitchen or shouting every time an order comes? You can get the Order Ticket Printing facility from the Qasir application by activating it now. You only need to pay IDR 20,000 once and forever. See this article for the steps.